Effective Date: 5/1/2026
Website: https://kidzoshop.com/

Welcome to KidzoShop!

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Areas
KidzoShop currently ships across the Kingdom of Saudi Arabia.
International shipping may be available for selected locations.

3. Estimated Delivery Time
Estimated delivery times are:
Saudi Arabia: 3–7 business days
Remote areas may require additional time
Delivery times are estimates and may vary due to shipping companies or circumstances beyond our control.

4. Shipping Fees
Shipping fees are calculated at checkout based on:
Delivery location
Order size and weight
Promotional shipping offers (if applicable)
Free shipping may be offered during promotions or for orders above a specified amount.

5. Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email or SMS
Tracking information (if available)

6. Delayed or Lost Shipments
If your shipment is delayed or lost:
Please contact us immediately
We will coordinate with the shipping provider to resolve the issue as quickly as possible
KidzoShop is not responsible for delays caused by:
Courier issues
Weather conditions
Incorrect shipping information provided by the customer

7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided, delivery delays or additional shipping charges may apply.

8. Damaged Packages
If your order arrives damaged:
Contact us within 48 hours of delivery
Provide photos of the package and product
We will review the case and arrange a suitable solution

9. Contact Us
For any shipping-related questions, please contact us:
📧 Email: sales@kidzoshop.com
🌐 Website: https://kidzoshop.com/