Effective Date: 5/1/2026
Welcome to KidzoShop!
1. Overview:
At KidzoShop, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.
2. Return Eligibility:
You may request a return within 7 days of receiving your order, provided that:
The item is unused, unopened, and in its original condition
The item is in its original packaging
You have proof of purchase (order number or invoice).
3. Non-Returnable Items:
The following items are not eligible for return:
Opened or used products.
Personal care or hygiene-related items (if applicable).
Items damaged due to misuse.
Final sale or clearance items.
4. Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect product:
Please contact us within 48 hours of delivery.
Provide clear photos of the item and packaging.
We will offer a replacement or full refund at no extra cost.
5. Refund Process:
Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
For orders paid using installment services such as Tamara or Tabby:
Refunds will be handled according to the provider’s policy
Any paid installments will be refunded, and future payments may be canceled.
6. Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable.
7. Order Cancellation:
Orders can be canceled within 12 hours of placing the order
Once the order is processed or shipped, cancellation is no longer possible.
8. Late or Missing Refunds:
If you haven’t received your refund:
Check your bank account again.
Contact your bank or payment provider.
Processing times may vary depending on your provider.
9. Exchanges:
We only replace items if they are defective or damaged.
To request an exchange, please contact us.
10. Contact Us
For returns or refund requests, please contact us:
📧 Email: support@kidzoshop.com
🌐 Website: https://kidzoshop.com/