Refund & Return Policy

Effective Date: 5/1/2026

Welcome to KidzoShop!

1. Overview:

At KidzoShop, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

2. Return Eligibility:

You may request a return within 7 days of receiving your order, provided that:
The item is unused, unopened, and in its original condition
The item is in its original packaging
You have proof of purchase (order number or invoice).

3. Non-Returnable Items:

The following items are not eligible for return:
Opened or used products.
Personal care or hygiene-related items (if applicable).
Items damaged due to misuse.
Final sale or clearance items.

4. Damaged or Incorrect Items:

If you receive a damaged, defective, or incorrect product:
Please contact us within 48 hours of delivery.
Provide clear photos of the item and packaging.
We will offer a replacement or full refund at no extra cost.

5. Refund Process:

Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.

For orders paid using installment services such as Tamara or Tabby:

Refunds will be handled according to the provider’s policy
Any paid installments will be refunded, and future payments may be canceled.

6. Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable.

7. Order Cancellation:

Orders can be canceled within 12 hours of placing the order
Once the order is processed or shipped, cancellation is no longer possible.

8. Late or Missing Refunds:

If you haven’t received your refund:
Check your bank account again.
Contact your bank or payment provider.
Processing times may vary depending on your provider.

9. Exchanges:

We only replace items if they are defective or damaged.
To request an exchange, please contact us.

10. Contact Us

For returns or refund requests, please contact us:

📧 Email:
🌐 Website: https://kidzoshop.com/